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At Paatein, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If you are not satisfied, we’re here to help. Please read our refund and return policy carefully to understand the process and conditions.
We accept returns within 30 days of your order delivery date. To be eligible for a return, the item must be:
Certain items are non-returnable due to their nature, including:
To start a return, please contact us at support@paatein.org with your order number and details of the product you wish to return. Our team will guide you through the return process.
For returns due to personal preference (e.g., change of mind), customers are responsible for the return shipping costs. However, if the return is due to our error (e.g., damaged, defective, or incorrect items), we will cover the return shipping.
Once we receive your returned item and inspect its condition, we will notify you via email about the status of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5-7 business days.
Please note:
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@paatein.org with the details, and we’ll assist you in processing the exchange.
The following items are non-returnable and non-refundable:
If you haven’t received your refund yet, please first check with your bank or credit card company. It may take some time before your refund is officially posted. If you’ve done this and still haven’t received your refund, please contact us at support@paatein.org, and we’ll be happy to assist you.
If you receive a damaged or defective item, please notify us immediately at support@paatein.org with your order number and photos of the issue. We will review the issue and arrange a replacement or refund as appropriate.
If you have any questions about our refund and return policy, feel free to reach out to us at support@paatein.org. We’re here to ensure you have a great shopping experience at Paatein!
At Paatein, we are dedicated to bringing you the best in gadgets, health & beauty, pet supplies, kids & toys, and home decor. As a one-stop ecommerce store, we pride ourselves on offering a diverse range of products that cater to all your needs, all in one convenient place.
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