FAQ’s
You can reach our customer support team via email at support@paatein.org or by phone at +1(740) 909 2765. Our team is available Monday to Friday, from 9 AM to 6 PM (EST), to assist with any inquiries.
We offer a hassle-free return and refund policy for eligible products. If you’re not completely satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return. For more information, visit our Return & Refund Policy page.
Yes, Paatein ships to over 20 countries globally. Shipping times and costs vary based on location. For details on international shipping, please check our Shipping Policy or contact us for specific inquiries.
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your order’s status on our website or the shipping provider’s website. If you have any issues, feel free to contact us.
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment gateways.
If you receive a damaged or incorrect item, please contact our support team within 48 hours of receiving your package. We’ll assist you in arranging a return or exchange, ensuring you receive the correct or replacement product promptly.
Yes! We regularly offer sales and promotions on various product categories. To stay updated on our latest deals, sign up for our newsletter for ongoing discounts.